# Privacy Policy
**Timeless Epoxy Systems**
Effective date: June 19, 2026
## Introduction
Timeless Epoxy Systems (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This policy explains what personal information we collect, how we use it, how we keep it safe, and the choices you have. It applies to information collected through our website at timelessepoxy.com, by phone, by email, by text message, and through any social media channel you use to reach us, including Instagram and Facebook.
## Information We Collect
We collect the information you give us directly when you request a quote, inquire about our services, schedule work, or interact with our team. This typically includes your name, email address, phone number, and any other contact details you provide.
We also collect information about your project, such as the size of the area, the type of property (residential or commercial), the services you are interested in, and any specific preferences or requirements you share with us.
When you message us through a social media platform, we receive the profile name and message content you send, along with whatever that platform makes available to business accounts.
When you visit our website, standard technical information such as your browser type, device, and general location may be collected automatically to help the site function and to understand how visitors use it.
## How We Use Your Information
We use your information to provide and improve our epoxy flooring services, to prepare and send quotes, to schedule and perform work, to coordinate appointments, to send project updates, to process payments, and to provide warranty support. We use it to communicate with you, respond to your inquiries, and follow up after a job through whatever channel you have used to contact us. We also use website information for internal analytics to improve our site and services.
## Text Messaging and Consent
If you provide your mobile number, you may receive text messages from us related to quotes, scheduling, appointment reminders, project updates, and replies to questions you have asked. You give consent to receive these messages when you provide your number while requesting a quote, asking about our services, or otherwise reaching out to us.
Your phone number will be used exclusively to send you messages you have opted to receive based on your consent. Consent to receive text messages is not a condition of purchasing any service from us.
Message frequency varies depending on your project and the conversation. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance. Opting out of text messages will not affect our ability to serve you through other channels you have chosen.
**No mobile information we collect through SMS consent is shared with or sold to third parties or affiliates for marketing or promotional purposes.** Text messaging opt in data and consent are never shared with anyone.
## How We Share Your Information
We do not sell, rent, or share your personal information with third parties, except as necessary to provide our services, comply with legal obligations, or protect our rights and property. Information may be shared with service providers who help us operate our business, such as material suppliers, scheduling tools, payment processors, and software that helps us communicate with you. These providers may use your information only to perform services for us. As stated above, this never includes your mobile opt in or text messaging consent data.
## Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience and analyze how the site is used. You can disable cookies in your browser settings, though doing so may affect some website functionality.
## Data Security
We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to safeguard your information appropriately.
## Data Retention
We keep your information for as long as needed to provide our services, fulfill warranty obligations, comply with legal and tax requirements, and resolve disputes. When information is no longer needed, we dispose of it securely.
## Your Privacy Rights
You may inquire about the personal information we hold about you and request corrections or deletions as permitted by law. If you are a California resident, you have the right to know what personal information we collect, to request that we delete it, to ask that we correct inaccurate information, and not to be discriminated against for exercising these rights, subject to certain legal exceptions. To make a request, contact us using the details below.
## Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
## Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. Continued use of our services after a change means you accept the updated policy.
## Contact Us
If you have any questions about this policy or our data practices, contact us:
Timeless Epoxy Systems
California Contractor License #1118623
Phone: 916-546-1547
Email: info@timelessepoxy.com
Address: 705 Gold Lake Dr. Ste 250, Folsom, CA 95630
Website: timelessepoxy.com
This privacy policy is intended to meet the requirements of privacy laws in the United States. Timeless Epoxy Systems is dedicated to safeguarding your personal information and upholding transparency in our data practices.